Privacy Policy
At TRACKSHIELD, Our protection strategy describes how we utilize any private data we gather about our clients, when we engage them in our products and services, or when guests utilize our site. This Security Strategy applies to our web-based applications at Trackshield, it adequately covers and explains how clients’ data are gathered, shared, and used at Trackshield. This approach applies to no data gathered offline or through channels other than this website.
WHAT AND WHO DOES THIS PRIVACY POLICY APPLY TO?
Trackshield privacy policy applies to all information, interactions like customer feedback, and inquiries done through this web-based application and it also applies to all our customers, purchasers, and vendors as stated therein.
WHEN WE COLLECT PERSONAL INFORMATION
We collect information about you when you fill in any of the forms on our website for example: sending an inquiry, filling an RMA sheet, signing up for an event, filling in a survey, giving feedback, or searching for new partners, etc. Website usage information is collected using cookies.
COOKIES
Otherwise called program cookies or following cookies, cookies are little, frequently scrambled text records, situated in program catalogs. They are utilized by web designers to assist clients with exploring their sites productively and carrying out specific roles. Because of their core job of upgrading/empowering ease of use or site processes, debilitating cookies might keep clients from utilizing specific site capabilities. We use Google Analytics to store data about how guests utilize our site so we might make upgrades and give guests a superior client experience. These cookies store no private data about you for example name, address, and so forth.
WHY WE COLLECT PERSONAL INFORMATION?
Trackshield centers around the web of things market, by and by we must gather the personal data of our clients. Business to Business Clients and Contacts for legal justification for handling your data will be “real interests”. Under “legitimate interests” we can handle your data if we have a veritable and genuine explanation, and we are not hurting any of your rights and interests.
Reasons why we collect:
• To keep you updated with the latest, relevant content we have published;
• To perform sales and technical support processes;
• To keep you up to date and invite you to any of our public technology events;
• To gather client input about our offered support quality.
• We won’t give or transmit your data for advertising to organizations that may want to solicit or sell products and services.
WHAT IS OUR LEGAL BASIS FOR PROCESSING CUSTOMER DATA?
Under the General Data Protection Regulation (GDPR) and other privacy laws, the contact property Legal basis for processing the contact’s data helps you collect, track, and store the legal basis of processing via contract, legitimate interest, and/or consent for our client’s contacts. According to GDPR, businesses are required to have at least one legal basis as a valid reason for processing data. There may be more than one legal basis that fits each situation. We must use a variety of direct marketing channels and messages to
ensure our contacts are kept informed, and whenever possible we make sure the messages we send are targeted and relevant.
WHAT KINDS OF PERSONAL INFORMATION DO WE COLLECT?
The type of information that we collect about our client’s company Employees are:
• Name, surname, middle name;
• E-mail;
• Phone number;
• Mobile phone number;
• Telecommunications applications nickname;
• Position in the company
AUTOMATIC INFORMATION
We automatically receive and save certain types of information whenever you interact with this website. We use the information to monitor website traffic and to assist with the navigation and user experience on the website. Information that we will automatically receive includes:
• Requested URL (Uniform Resource Locator);
• IP (Internet Protocol) address (this may or may not identify a specific computer);
• Domain name from which you access the internet;
• Referring to URL;
• Software (browser/operating system) used to access the page;
• Date and time pages were visited.
INFORMATION WE OBTAIN FROM OTHER SOURCES
We obtain information from other sources for example via Instagram, Twitter, business card, and individual suggestions. In situations like this, we will inform clients, by sending an awareness notice limit of 30 days during the period of the data gathering and acquisition.
HOW DO WE USE THIS INFORMATION AND WHY?
At TRACKSHIELD we take guest’s and client’s privacy seriously and will only use personal information to provide the Services that are requested from us. We will only use this information subject to your instructions, data protection law, and our duty of
confidentiality. Personal data collected at Trackshield will be used in accordance to GPDR to provide good quality services, product and services development, promotion of data security, marketing, and other necessary customer relationship management tasks, and the prevention of abuse.
HOW IS THIS INFORMATION SHARED?
This information is being shared among TRACKSHIELD employees via email and internal WEB systems such as CMR, dispatch journal, and Technical support Helpdesk system.
LEGAL BASIS BY GDPR
• The vital interest of the individual.
• Unambiguous consent of the individual.
• Legitimate interest of the data controller.
THE GDPR PROVIDES YOU WITH THE FOLLOWING RIGHTS
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request the erasure of your personal information. This enables you to ask us to delete or remove personal information when there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want the object to process on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information, for example, if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party in certain formats, if practicable.
• Make a complaint to a supervisory body.
HOW DO WE RESPOND TO LEGAL REQUESTS OR PREVENT HARM?
We reserve the right to access, retain, and disclose your information in response to a legal request, such as a search warrant, court order, or subpoena, provided we genuinely believe that the law mandates such actions. This extends to responding to legal requests from jurisdictions outside the host country, where we hold a bona fide belief that compliance is legally required in that jurisdiction, impacts users within it, and aligns with internationally recognized standards. Additionally, we may access, retain, and share information in cases where we genuinely
believe it essential to:
● Identify, prevent, and address fraud and other unlawful activities.
● safeguard ourselves, you, and others, which may involve participation in investigations.
● Prevent imminent bodily harm or loss of life.
For instance, we may share information with third-party partners regarding the reliability of your account to mitigate fraud and misuse both within and outside our services. This also encompasses data received about you, including financial transaction details related to purchases made through Trackshield.
CHANGES TO THIS PRIVACY POLICY
We review our privacy policy under regular review and we will place any updates on this web page. This privacy policy will be in line with the GPDR guidelines.
DATA RETENTION AND DELETION
We only retain your data for the duration necessary to provide you with the Tracksheild service and for essential business purposes, such as:
● Ensuring the optimal performance of the Trackshield Service.
● Making informed business decisions based on data for new features and offerings.
● Adhering to our legal obligations.
● Resolving disputes.
Our retention periods are categorized based on specific criteria:
● Data retained until removal: You have the right to request the deletion of certain personal data.
● Data with expiration after a specific period: We’ve established retention periods, causing some data to expire after a set timeframe. For example, personal data inputted as part of search queries is generally deleted after 90 days.
● Data retained until Tracksheild account deletion: Certain data is retained until your Tracksheild account is deleted, including your username, profile information, and typically, GPS tracking history for the account’s lifespan.
● Data retained for extended periods with limited purposes: After account deletion, we retain some data for a longer period but with restricted purposes.
This may be due to legal or contractual obligations, such as mandatory data retention laws, government orders for investigation-related data preservation, or data kept for litigation purposes.
REQUEST ABOUT PERSONAL DATA
Clients can reasonably access the personal data we hold, at any time, and we will provide that information free of charge. If you would like to request a copy of your data, or if you have questions about your data, Please contact us at info@trackshields.com. lt should include the following information:
• Your full name;
• Company name;
• A description of the data that you are requesting;
• All email addresses (past and present);
From the date we receive the request, Tracksheild will provide the requested data without undue delay but at least within one month.